1. Name of the Site and ownership
These General Conditions of Sale (“General Conditions of Sale” or, alternatively, “GCS”) govern the offer and sale of Products distributed through the website www.claudiascattolini.it (“Site”) by Fragrance Designer sas with registered office in Viale XI February 28, Bassano del Grappa (VI), Italy with VAT number / Cf 03424460248 REA 324563
The Site is owned by Fragrance Designer sas.
2. Scope of application of the GCS
2.1 The offer and sale of the Products on the Site constitute a remote contract governed by Chapter I, Title III (articles 45 and following) of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.
2.2 These General Conditions of Sale apply to all contracts concluded with Fragrance Designer sas on the Site.
2.3 The General Conditions of Sale can be modified at any time. Any changes and / or new conditions will be in force from the moment of their publication on the Site in the “General Conditions of Sale” section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.
2.4 The applicable General Conditions of Sale are those in force on the date of sending the purchase order and are available in Italian.
2.5 These General Conditions of Sale do not regulate the sale of products by subjects other than FRAGRANCE DESIGNER sas that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale.
2.6 The Customer is required to carefully read these General Conditions of Sale, which FRAGRANCE DESIGNER sas makes available to him in the “General Conditions of Sale” section of the Site and whose storage and reproduction is permitted, as well as all other information that FRAGRANCE DESIGNER sas provides them on the Site, both before and during the purchase procedure.
3. Purchase on the Site
3.1 The purchase of the Products on the Site takes place upon registration, pursuant to clause 4 below, and is allowed both to users who have the quality of consumers, and to users who do not have this quality. The purchase of natural persons is permitted only on condition that they have reached the age of eighteen.
3.3 FRAGRANCE DESIGNER sas reserves the right to refuse or cancel orders that come (i) from a customer with whom it has a legal dispute in progress; (ii) by a customer who has previously violated these GCS and / or the conditions and / or terms of the purchase contract with FRAGRANCE DESIGNER sas; (iii) by a customer who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments; (iv) by users who have issued false, incomplete or in any case inaccurate identification data or who have not promptly sent FRAGRANCE DESIGNER sas the documents requested by them or who have sent them invalid documents.
4. Registration on the Site
4.1 Registration on the Site is free. To register on the Site, the Customer must fill in the appropriate form, entering name, surname, address, place and date of birth, telephone number, an e-mail address and a password and click on the [Send] button.
Registration on the Site, by opening a personal account, allows the registered Customer (“Registered Customer”) to:
– save and modify your data;
– access all information relating to orders and returns;
– follow the status of the order;
– manage your personal data and update it at any time;
– take advantage of the dedicated services that can be activated from time to time (eg: displaying your “wish list”, etc.);
– express your consent to the processing of your personal data for sending FRAGRANCE DESIGNER sas of newsletters.
4.2 The registration credentials (e-mail address and password) must be kept with extreme care and attention. They can only be used by the customer and cannot be transferred to third parties. The Customer undertakes to keep them secret and to ensure that no third party has access to them. He also undertakes to immediately inform FRAGRANCE DESIGNER sas, by contacting her via email at email@example.com or by telephone at no. (+39) 0424 280451, if you suspect or become aware of an improper use or an undue disclosure of the same.
4.3 The Registered Customer guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep FRAGRANCE DESIGNER sas harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by the Customer of the rules on registration on the Site or on the conservation of registration credentials.
5. Cancel or modify an order
To modify or cancel an order, it is necessary to contact FRAGRANCE DESIGNER sas promptly and in any case no later than 12 hours by sending an email to the address firstname.lastname@example.org or by telephone at no. (+39) 0424 280451, ALWAYS indicating the reference order number. In case of cancellation, FRAGRANCE DESIGNER sas will refund the customer the full amount within 14 days of the formal communication.
6.Information on the status of orders and shipments
At the time of shipment, the Customer will receive the shipping number at the email address indicated during the order by which he can track his purchases on the courier’s website or through the call-center of the same.
7. Request copies of documents and registry changes
To request copies of tax documents and / or registry changes, the Customer must contact FRAGRANCE DESIGNER sas via email at email@example.com or by telephone at no. (+39) 0424 280451 (the service is available and reserved for adults. (The cost varies according to the telephone operator used by the Customer)) remembering to ALWAYS indicate the type and number of document for which a copy is requested and / or correction.
8. Information on invoices, wire transfers and transfers
To contact the administrative service, the customer must send an email to firstname.lastname@example.org or call n. (+39) 0424 280451 remembering to ALWAYS indicate the order number or the document or invoice number for which it requires information.
9. Payment methods
Payment can be made in one of the following ways:
– Credit Card Payment (MasterCard and Visa)
– Debit Card Payment (Maestro) ??
– Payment by Paypal system
10. Shipping and costs
The cost of shipping is charged to the customer and will be calculated automatically by the system based on the weight of the items ordered and the delivery location.
11. Delivery time
The availability of the products refers to the actual availability at the time the order is placed. This availability must however be considered purely indicative as:
– the products could be sold to other customers before confirming the order also due to the simultaneous presence of multiple users on the site,
– an IT anomaly could occur which would make a product available that is not actually available for purchase.
Even after sending the order confirmation, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
Indicatively, the delivery of available products will take place at the address indicated by the Customer, within 8 (eight) working days, from confirmation of payment.
In any case, the delivery date is purely indicative and is in no way binding on FRAGRANCE DESIGNER sas.
FRAGRANCE DESIGNER sas makes use of the couriers / carriers that offer the best quality / price ratio for the destination concerned: this allows us to offer customers advantageous prices and quality of service.
As an indication, couriers / carriers take 2 to 5 working days for delivery, to be calculated from the moment the package leaves our warehouse:
– 2/3 days for the North and Center;
– 4/5 for the South, the Islands, remote areas and special areas (Calabria, Sicily, Sardinia etc.).
In no case will it be possible to make deliveries by appointment and / or at set times and / or days.
In case of non-delivery of the goods due to incorrect address provided by the Customer or for complete stock in the courier / carrier’s warehouses and / or in any case for any reason attributable to the behavior of the Customer, the Customer must bear the costs of storage and practical opening requested by the courier / carrier, a new shipment will be possible ONLY upon advance payment of the same according to the methods indicated by FRAGRANCE DESIGNER sas.
In no case FRAGRANCE DESIGNER sas is not liable for damages caused by the carrier during transport, nor for delays in deliveries, loss or anything else not attributable to it.
12. Delivery of the Goods
Upon delivery of the goods, the customer is required to check:
– that the packaging is intact and unaltered.
In the event of tampering and / or breakages, the Customer must immediately contest the shipment and / or delivery using the document received by the courier or other operator and affixing the writing “RESERVE OF GOODS CONTROL FOR … ..” (indicate the reason).
13. Right and method of withdrawal
In accordance with the provisions of the law in force, the right to withdraw from the purchase is provided without any penalty and without specifying the reason, within the term of 14 days from the date of receipt of the products.
The right of withdrawal must be communicated to FRAGRANCE DESIGNER sas through any explicit declaration containing the decision to withdraw from the contract, which can be sent by registered letter with return receipt. or by accessing the “My orders” section of the “My account” space on the website www.claudiascattolini.it with the creation of a return computer file.
In case of exercise of the right of withdrawal, the goods must be returned within 14 days from the day on which the intention to withdraw from the contract was communicated pursuant to art. 57 of Legislative Decree 206/2005. The goods must be sent back to FRAGRANCE DESIGNER sas, via Verdi 22 36022 San Giuseppe di Cassola (VI) Italy.
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, manuals, sticks) and complete with the attached tax documentation. The costs of the return shipment are and remain the responsibility of the customer. The shipment until receipt in our warehouse is under the full responsibility of the Customer.Without prejudice to the right to verify compliance with the above, FRAGRANCE DESIGNER sas will refund the amount of the products subject to withdrawal within a maximum period of 14 days using the same payment method chosen during the purchase.
Those who purchase with a VAT number cannot exercise the right of withdrawal
14. Returns and Refunds
The goods must be returned to FRAGRANCE DESIGNER sas within the terms referred to in point 14 together with the authorization form received.
Without prejudice to any recovery costs for damages ascertained to the original packaging, FRAGRANCE DESIGNER sas will refund the customer the full amount within 14 days of the return of the goods via the reversal procedure.
15. Forfeiture of the right of withdrawal
The Customer forfeits the right of withdrawal and the consequent right to a refund in the event that FRAGRANCE DESIGNER sas ascertains the existence of even one of the following conditions:
– Even partial use of the goods and any consumables;
– Lack of the external packaging and / or the original internal packaging;
– Absence of product components (including accessories);
– Damage to the product for reasons other than its transport.
In the cases indicated above, FRAGRANCE DESIGNER sas will return the goods to the Customer, charging the additional shipping costs in advance.
16. Applicable law
18.1 The purchase contract concluded on the Site is governed by Italian law.
Any controversy arising or in any case connected to this contract, including those relating to its interpretation, validity, effectiveness, execution and resolution, must be subject to an attempt at mediation pursuant to Legislative Decree no. 28/2010 and according to the provisions of the Rules of Procedure of the Mediation Body of the Bar Association of Prato, based in Prato P.zzale Flacone and Borsellino 2 ??
In the event of suspension or cancellation of said Body from the Register kept at the Ministry, the mediation attempt will take place before the Body chosen jointly by the parties or, in the event of failure to agree, by the President of the Court competent to hear the dispute.
The choice of a Body other than the one identified in the event of suspension or deletion from the Register, on the other hand, constitutes a justified reason for not participating in the conciliation attempt.
The parties undertake to resort to mediation before starting any judicial or arbitration proceedings.
The Body’s Rules of Procedure, the forms and the mediation allowance tables in force at the time the procedure was activated.
Failure to comply with this mediation clause by those who promote the judgment or by those who, called in mediation pursuant to this clause, do not take part in it, entail the payment of a penalty to the defaulting party equal to the amount the unified contribution due for the judgment, with active solidarity in favor of the other parties.
18. Suggestions / reports / complaints
For any suggestions, complaints and / or reports you can write to email@example.com
FRAGRANCE DESIGNER sas
Tel. (+39) 0424 280451 – firstname.lastname@example.org
Operating Office: FRAGRANCE DESIGNER sas via Verdi 22 San Giuseppe di Cassola (VI) Italy with VAT number / Tax ID 03424460248 REA 324563