1. Name of the Site and ownership
These General Conditions of Sale (“General Conditions of Sale” or, alternatively, “GCS”) govern the offer and sale of Products distributed through the website www.claudiascattolini.it (“Site”) by Fragrance Designer sas with registered office in Viale XI Febbraio 28, Bassano del Grappa (VI), Italy, with VAT number / Tax code 03424460248 REA 324563
The Site is owned by Fragrance Designer sas.

2. Scope of application of the GCS
2.1 The offer and sale of the Products on the Site constitute a remote contract governed by Chapter I, Title III (articles 45 and following) of Legislative Decree 6 September 2005, no. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, no. 70, containing the regulations on electronic commerce.
2.2 These General Conditions of Sale apply to all contracts concluded with Fragrance Designer sas on the Site.
2.3 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will come into effect from the moment they are published on the Site in the “General Conditions of Sale” section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale.
2.4 The applicable General Conditions of Sale are those in force on the date the purchase order is sent and are available in Italian.
2.5 These General Conditions of Sale do not govern the sale of products by parties other than FRAGRANCE DESIGNER sas that are present on the Site through links, banners, or other hyperlinks. Before carrying out commercial transactions with such parties, it is necessary to check their conditions of sale.
2.6 The Customer is required to carefully read these General Conditions of Sale, which FRAGRANCE DESIGNER sas makes available in the “General Conditions of Sale” section of the Site and which the Customer is permitted to store and reproduce, as well as all other information that FRAGRANCE DESIGNER sas provides on the Site, both before and during the purchase process.

3. Purchases on the Site
3.1 The purchase of Products on the Site takes place following registration, pursuant to clause 4 below, and is permitted both to users who qualify as consumers and to users who do not. Individuals are only permitted to make a purchase if they are eighteen years of age or older.
3.3 FRAGRANCE DESIGNER sas reserves the right to refuse or cancel orders that come from (i) a Customer with whom it has an ongoing legal dispute; (ii) a Customer who has previously violated these GCS and/or the conditions and/or terms of the purchase contract with FRAGRANCE DESIGNER sas; (iii) a Customer who has been involved in any type of fraud, in particular fraud relating to credit card payments; (iv) users who have provided false, incomplete, or otherwise inaccurate identifying information, or who have failed to promptly send FRAGRANCE DESIGNER sas the documents requested, or who have sent invalid documents.

4. Registration on the Site
4.1 Registration on the Site is free. To register on the Site, the Customer must fill out the appropriate form, entering first name, last name, address, place and date of birth, phone number, an email address, and a password, and click the [Submit] button.
Registering on the Site, through the creation of a personal account, allows the registered Customer (“Registered Customer”) to:
– save and modify their personal data;
– access all information relating to orders and returns;
– track the status of their order;
– manage their personal data and update it at any time;
– take advantage of dedicated services that may be activated from time to time (e.g., viewing their “wish list”, etc.);
– give consent to the processing of their personal data for FRAGRANCE DESIGNER sas to send newsletters.
4.2 Registration credentials (email address and password) must be kept with the utmost care and attention. They may only be used by the Customer and may not be transferred to third parties. The Customer agrees to keep them secret and to ensure that no third party gains access to them. The Customer also agrees to immediately inform FRAGRANCE DESIGNER sas, by contacting them via email at mail@fragrancedesigner.it or by phone at (+39) 0424 280451, if they suspect or become aware of any misuse or unauthorized disclosure of their credentials.
4.3 The Registered Customer guarantees that the personal information provided during the Site registration process is complete and truthful, and agrees to hold FRAGRANCE DESIGNER sas harmless from any damages, compensation obligations, and/or penalties arising from and/or in any way connected to the Customer’s violation of the rules on Site registration or on the storage of registration credentials.

5. Cancelling or modifying an order
To modify or cancel an order, it is necessary to promptly contact FRAGRANCE DESIGNER sas, in any case no later than 12 hours after the order is sent, via email at mail@fragrancedesigner.it or by phone at (+39) 0424 280451, ALWAYS indicating the order reference number. In the event of cancellation, FRAGRANCE DESIGNER sas will refund the full amount to the Customer within 14 days of receiving formal communication of the cancellation.

6. Information on order status and shipments
At the time of shipment, the Customer will receive the shipment tracking number at the email address provided when placing the order, which can be used to track their purchase on the courier’s website or through the courier’s call center.

7. Requesting copies of documents and changes to personal information
To request copies of tax documents and/or changes to personal information, the Customer must contact FRAGRANCE DESIGNER sas via email at mail@fragrancedesigner.it or by phone at (+39) 0424 280451 (the service is available and reserved for adults; the cost varies depending on the telephone operator used by the Customer), remembering to ALWAYS indicate the type and number of the document for which the copy and/or correction is requested.

8. Information on invoices, bank transfers, and reversals
To contact the administrative department, the Customer must send an email to mail@fragrancedesigner.it or call (+39) 0424 280451, remembering to ALWAYS indicate the order number or the document or invoice number for which information is requested.

9. Payment methods
Payment can be made using one of the following methods, at the Customer’s choice:
– Payment by Credit Card (MasterCard and Visa)
– Payment by Debit Card (Maestro) ??
– Payment via PayPal

10. Shipping and Costs
Shipping costs are borne by the Customer and will be calculated automatically by the system based on the weight of the items ordered and the delivery location.

11. Delivery Times
Product availability refers to actual availability at the time the order is placed. However, such availability must be considered purely indicative, as:
– the products could be sold to other customers before the order is confirmed, including as a result of multiple users being on the site at the same time,
– a technical malfunction could occur that makes a product available for purchase when it is not actually available.
Even after the order confirmation has been sent, cases of partial or total unavailability of the goods may occur. In this event, the order will be automatically adjusted by removing the unavailable product(s), and the CUSTOMER will be immediately informed via email; this email will also inform the customer of the methods and timeframes for refunding any amounts paid.
As an indication, delivery of available products will take place at the address provided by the Customer within 8 (eight) business days from confirmation of payment.
In any case, the delivery date is purely indicative and is in no way binding for FRAGRANCE DESIGNER sas.
FRAGRANCE DESIGNER sas uses partner couriers/carriers that offer the best value for money for the destination in question: this allows us to offer Customers competitive prices and quality service.
As an indication, couriers/carriers take between 2 and 5 business days for delivery, calculated from the moment the package leaves our warehouse:
– 2/3 days for Northern and Central Italy;
– 4/5 days for Southern Italy, the Islands, remote areas, and special areas (Calabria, Sicily, Sardinia, etc.).
Under no circumstances will it be possible to arrange deliveries by appointment and/or at predetermined times and/or days.
In the event of failed delivery of the goods due to an incorrect address provided by the Customer, or due to the goods being held at the courier’s/carrier’s warehouse, or in any case for any reason attributable to the Customer’s conduct, the Customer will be required to cover the storage fees and the case-opening fee requested by the courier/carrier; a new shipment will only be possible upon advance payment of the same, according to the methods indicated by FRAGRANCE DESIGNER sas.
Under no circumstances shall FRAGRANCE DESIGNER sas be liable for damages caused by the carrier during transport, nor for delivery delays, loss, or other issues not attributable to it.

12. Delivery of Goods
Upon delivery of the goods, the Customer is required to check:
– that the packaging is intact and has not been tampered with.
In the event of tampering and/or breakage, the Customer must immediately dispute the shipment and/or delivery using the document received from the courier or other operator and writing “GOODS INSPECTION RESERVED FOR …” (indicate the reason).

13. Right and Procedure for Withdrawal
In accordance with current legal provisions, the right to withdraw from the purchase is provided for, without any penalty and without specifying a reason, within 14 days of the date the products are received.
The right of withdrawal must be communicated to FRAGRANCE DESIGNER sas by means of any explicit statement containing the decision to withdraw from the contract, which may be sent by registered mail with return receipt, or by accessing the “My Orders” section of the “My Account” area on the website www.claudiascattolini.it, creating an online return request.
If the right of withdrawal is exercised, the goods must be returned within 14 days of the day on which the decision to withdraw from the contract was communicated, pursuant to Article 57 of Legislative Decree 206/2005. The goods must be shipped back to FRAGRANCE DESIGNER sas, via Verdi 22, 36022 San Giuseppe di Cassola (VI), Italy.
The goods must be returned intact, in their original packaging, complete with all their parts (including packaging and any documentation and accessory equipment, manuals, sticks) and complete with the accompanying tax documentation. The costs of return shipping are and remain the Customer’s responsibility. The Customer is fully responsible for the shipment until it is received at our warehouse. Without prejudice to the right to verify compliance with the above, FRAGRANCE DESIGNER sas will refund the amount of the products subject to withdrawal within a maximum period of 14 days, using the same payment method chosen at the time of purchase.
Those who purchase with a VAT number may not exercise the right of withdrawal

14. Returns and Refunds
The goods must be returned to FRAGRANCE DESIGNER sas within the deadlines set out in point 14, together with the authorization form received.
Except for any restoration costs for proven damage to the original packaging, FRAGRANCE DESIGNER sas will refund the Customer the full amount within 14 days of receiving the returned goods, via a reversal procedure.

15. Forfeiture of the right of withdrawal
The Customer forfeits the right of withdrawal and the consequent right to a refund if FRAGRANCE DESIGNER sas determines that even just one of the following conditions applies:
– Use, even partial, of the item and/or any consumable materials;
– Missing outer packaging and/or original inner packaging;
– Missing product components (including accessories);
– Damage to the product for reasons other than transport.
In the cases indicated above, FRAGRANCE DESIGNER sas will return the goods to the Customer, charging in advance the additional shipping costs.

16. Applicable Law
18.1 The purchase contract concluded on the Site is governed by Italian law.

17. Disputes
Any dispute arising from or in any way connected to this contract, including disputes relating to its interpretation, validity, effectiveness, performance, and termination, must be subject to an attempt at mediation pursuant to Legislative Decree no. 28/2010 and in accordance with the provisions of the Procedural Regulations of the Mediation Body of the Bar Association of Prato, with registered office in Prato, P.zzale Flacone e Borsellino 2 ??
In the event of suspension or cancellation of the aforementioned Body from the Register held by the Ministry, the mediation attempt will take place before the Body jointly chosen by the parties or, failing agreement, by the President of the Court having jurisdiction over the dispute.
The choice of a Body other than the one identified in the event of suspension or cancellation from the Register constitutes, for the other party, a justified reason for not participating in the mediation attempt.
The parties agree to resort to mediation before initiating any judicial or arbitration proceedings.
The Body’s Procedural Regulations, forms, and mediation fee schedules in force at the time the procedure is activated.
Failure to comply with this mediation clause by the party initiating the proceedings, or by the party who, having been called into mediation pursuant to this clause, does not take part in it, shall result in the payment of a penalty by the defaulting party equal to the amount of the unified fee due for the proceedings, with joint and several liability in favor of the other parties.

18. Suggestions / reports / complaints
For any suggestions, complaints, and/or reports, you can write to mail@fragrancedesigner.it

19. Contacts
FRAGRANCE DESIGNER sas
Tel. (+39) 0424 280451 – mail@fragrancedesigner.it
Operating Office: FRAGRANCE DESIGNER sas, via Verdi 22, San Giuseppe di Cassola (VI), Italy, VAT number / Tax code 03424460248 REA 324563